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As a collections representative, Andrew Hopely has over 3 years of experience in finance collections, cash handling, customer service, data systems, and computer systems. Working for Discover Card, Andrew Hopely has provided client services, deployed interest rate programs, and managed several past due accounts.
Collections representatives are also known as account collectors. People holding this job title typically work for creditors and collect past-due debts from both businesses and traditional consumers. Some collections representatives are employed by third-party collections companies, while others work for private employers. A primary duty of all collections representatives is to make collections calls, which is a way of informing account holders about their outstanding debts.
A collections representative is responsible for tracking down consumers that have overdue accounts. The process of tracking down some consumers can take time, because many people who have debts move or change phone numbers. A collections representative attempts to reach out to the account holders and work out payment plans.
